Buy fish thru a talk window — that is the USP of Parthaa Kundu’s mission. Delhi-primarily based Kundu, the founder of Fishappy, domestic-promises fish from decided-on companies. Customers can see movies of stay fish, pick out what they need, and kind in their orders — all on WhatsApp’s platform for business. Kundu, forty-seven, started Fishappy in 2015 and promoted his enterprise through phrase of mouth, a website, and pamphlets in newspapers. He signed up for WhatsApp Business in June 2019.
The commercial enterprise exploded as customers were already acquainted with WhatsApp. Now ninety-seven % of the enterprise comes through the app,” says Kundu, who turned into the luxury travel enterprise earlier than becoming an entrepreneur. He resources fish from select companies in Delhi and sells to 500-550 customers a month within the Delhi-NCR vicinity now, from around three hundred customers 18 months again.
Many small groups like Kundu’s across us are finding that the commercial enterprise platform of the famous chat app is probably the maximum fitting tech platform for their scale and nature. Small organizations struggle to be observed on large e-commerce platforms. And their scale does now not permit them to put money into virtual advertising and force site visitors to their very own internet site or Facebook web page. They find Whatsapp Business an acceptable alternative for an internet site or app and love that all and sundry can manipulate the backend.
There is no need for a committed customer service workforce, as you may answer queries at the cross. This facilitates enhance purchaser pleasure as customers get immediate replies. Abhijit Bose, head of WhatsApp India, says the app allows a quit-to-stop verbal exchange cycle among small agencies and clients. “What started as a P2P (peer-to-peer) service has enabled users to connect the same way in P2B (peer-to-business) conversations.” About one million small groups in India have already signed up on the platform. Globally, that number stands at 5 million.
However, the two essential drawbacks are the absence of payments and capabilities designed to support groups of a relatively small scale. This means once a small commercial enterprise scales, the owner would discover an extra suitable platform for their length. Once the platform throws opens bills, which the business enterprise says will occur within a few months, it can see speedy adoption with the aid of more small corporations.