Three Essential Leadership Strategies From Lyft’s Chief Business Officer

David Baga, Lyft’s outgoing Chief Business Officer, is not any stranger to constructing groups. At each Lyft and Rocket Lawyer—in which he served as the Chief Revenue Officer—Baga grew the income teams from one man or woman (himself) to a crew of over a hundred excessive-performing employees.

This isn’t any smooth feat. Hiring people who will produce extraordinary paintings, go above and beyond, and constantly assist an enterprise in thriving calls for a terrific chief. Baga has these 3 pointers for effectively setting collectively and main pinnacle-notch groups.

1. Determine your challenge, values, and vision right away.

Before becoming a member of Lyft in 2015, Baga spent 5 years at Rocket Lawyer. At the beginning of his time there, the business enterprise had 22 employees and $2 million in annual revenue. In evaluation, Rocket Lawyer’s annual revenue today is around $10 million, and that they have a few hundred employees.

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To construct a group that can achieve this degree of achievement, Baga believes you want to look for folks that join passionately in your undertaking. If he interviews someone who doesn’t seem to care deeply about the assignment, he encourages them to appear somewhere else.

 

Baga additionally believes it’s imperative to discover those who are comfy with ambiguity. With anything new, there are a lot of continuously shifting elements and unknowns. The employees you lease need on the way to walk through doubt and uncertainty.

Once you hire your team, you want to ensure they’re continually in keeping with the values. Baga even systems his performance control around his group’s values.

He believes personnel invested in enterprise values are maximum prepared to deal with the worry of the unknown and instability that can come alongside operating at a startup. They care a lot about the end goal that, whilst something adjustments or goes incorrect, they won’t mechanically run for the door.

2. Make a clear link between an employee’s position and enterprise values.

Keeping personnel tied to company values isn’t as simple as telling them what they may be. Baga constantly affords clarity around the following 3 questions:

How does their work connect with the assignment? Team participants want to realize how their personal work and the group’s work are hooked up to the organization’s principal goals.

Where is the crew headed? While employees frequently want to recognize the long-time period, that might suggest various things for each employer. Since Lyft’s environment is so dynamic, Baga offers a long-time period view for the subsequent 18 to 24 months.

How does their work affect the rest of the organization? How do the decisions they make and the paintings they produce affect different groups? For example, how may want a product decision trade in the everyday work of a customer service consultant?

3. Diversify your information.

Growing up in Canada, Baga dreamed of becoming an expert hockey teacher and discovered some of Canada’s best countrywide coaches. Coaching procedures and strategy set the premise for all his verbal exchanges.

While training may be his principal leadership style, Baga believes appropriate management isn’t always approximately one unmarried philosophy. It calls for building a cumulative expertise base to attract upon. Baga is constantly gazing at the leaders around him—like Hilarie Koplow-McAdams and David Bonnette, who he labored with at Oracle, and Lyft’s co-founder and President John Zimmer.

He also reads a lot, frequently juggling two to a few books at one time. And while he’s commuting, he listens to a slew of various podcasts (which include the Masters of Scale podcast, hosted through LinkedIn co-founder Reid Hoffman).

When Baga’s team or the organization is going through a difficult scenario, he figures out what they want, then deep dives into his understanding base to determine how to offer it.

“That might suggest I must depend on my community and make a few telephone calls to talk to some of the people who know a way to satisfactory face [the challenge],” Baga says. “Or it would mean I pass into my library of Kindle books or recall a podcast I’ve listened to.”

Building a hit group calls for numerous notions and efforts, but it’ll repay. The procedure may be much easier if you begin with a mission and hard and fast values that function your north superstar, guiding each selection you are making (beginning with hiring).

It doesn’t prevent there, even though. Check-in often along with your crew. Revisit their paintings and how it ties into the end game. In addition, in no way stop studying. Continuously build a comprehensive understanding base with numerous content and study outstanding leaders around you. This will better equip you to steer and help your crew.

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